Vision
A rural community with access to potable and sustainable water supply and sanitation services for social economic development.
Mission
To develop and manage rural water supply and sanitation services in a professional, participatory, and cost-effective manner.
Core Values
These are fundamental norms, which define the character of employees and RUWASA at large. While discharging their responsibilities, RUWASA employees will adhere to these norms with the ultimate goal of materializing the agency’s vision. These include: -
- Teamwork: We shall ensure team spirit in the execution of our duties.
- Dignity: We shall treat and serve all our stakeholders and customers with due respect and honour.
- Transparency: We shall deliver services to our clients with openness.
- Professionalism: We shall perform our duties with the highest degree of competence and skills.
- Integrity: We shall deliver services to our clients honestly.
- Accountability: We shall perform our duties in compliance with agreed rules and standards.
- Customer focused: We are dedicated to help our stakeholders in meeting their expectations and deliver what they value most.
- Innovative: We shall be open to new ideas to improve our systems, processes and procedures in delivering services to our clients.